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How To Order

Please review all information below before placing an order.

Finding what you need
You can view the details of the IBSG products by using our website. When you have found product(s) that you are interested in, please, send your request for information or quotation through the Feedback Form or by e-mail: IBSG.inform@gmail.com, sales@ibsg.ru
Having our own technology department, IBSG can consider the requests on non-standard products for customer individual needs.

Got a question?
Please, do not hesitate to ask us any questions by e-mail to IBSG.inform@gmail.com, sales@ibsg.ru
For urgent technical support you can reach us by phone: +7(812)2927956, +7(812)2927929.

Availability of products
IBSG is manufacturing company, and our stock is updated from time to time. If any of your order items is out of stock, we will inform you about time of manufacturing or suggest new models.

Quotation and discounts
The IBSG quotation in Rubles/ or Euros/ or US Dollars will be send you on request.
Our company offers discounts for higher-quantity orders where the quantity for an item is 10 and more.

Placing your order
Please, send your order by e-mail to IBSG.inform@gmail.com, sales@ibsg.ru or Fax: +7(812)2970006.
We do not accept orders by phone.
When placing an order, please be sure to provide a valid address and all the contact information. If you have different Billing and Shipping addresses, please, kindly indicate both addresses.

You will receive an order confirmation E-mail with a Proforma Invoice shortly after the order is placed.
IBSG company sends customers a double-sided Contract for signature. All details of a Contract can be discussed.

The payment is accepted in advance (100% prepayment).
If you are a returning customer NET payment may be considered.
Credit cards or PayPal payment could not be accepted.

IBSG company send packages via UPS (United Parcel Service, Inc., www.ups.com).
Shipping costs include the cost of transporting, Customs Fee and the cost of Customs Clearance.
The cost of transporting can be withdrawn from customer UPS account.

Delivery to international destinations takes at least 7-10 days additionally due to Customs procedure is required for each parcel.

Thank you for your interest in IBSG products!